Customer Responsibilities

Customer Contact and Administrator

  1. Customer Administrator shall be the primary contact for all Navis support requests and shall be the 1st level of support for Customer’s end users ("Users"). Customer Administrator is required to support end Users and manage Customer’s incidents. Customer Administrator’s role requires searching for known solutions in available documentation and liaising with Navis support in the event of new problems.
  2. Customer Administrator is required to manage background jobs and the distribution of business tasks across Users.
  3. Customer Administrator is required to manage and monitor connections to Customer’s third party systems.
  4. Customer Administrator is required to support the adoption of the Navis service.
  5. Customer must provide relevant contact details for Customer Administrator and other relevant Customer contacts.
  6. If Customer Administrator is unable to successfully resolve the User issue as 1st level support, Users may submit a support request to
  7. In order to receive support services, Customer is required to reasonably cooperate with Navis to resolve support incidents, and shall have adequate technical expertise and knowledge of Customer’s configuration of the Navis services to provide relevant information to enable Navis to reproduce, troubleshoot and resolve the experienced error such as, but not limited to, account name, User ID, form name or screenshot.

User Accounts

  1. All authorized Users of the Customer are required to obtain an Navis-issued User ID and password and accept and agree to comply with the Navis Terms of Use prior to accessing the Navis services. Accounts can be created on
  2. User accounts are bound to an individual persons. Using single accounts by multiple persons is not permitted.
  3. Customer Administrator is responsible for inviting, managing and deleting individual User accounts on the Customer's behalf.
  4. Customer is solely responsible for its User’s use of the Navis service. Customer is responsible for (i) the accuracy, quality, integrity, legality and reliability of content and data entered into the Navis service; (ii) using commercially reasonable efforts to prevent unauthorized access to, or use of the Navis services, and notify Navis of any unauthorized use; and (iii) comply with all applicable local, state, federal and foreign laws in using the Navis services.